Effective Date: November 25, 2024

 

1. Introduction

 

Welcome to MyLingua.live, a text translation service operated by LimeForest OÜ.
By accessing and using our website and services, you agree to comply with these Terms and Conditions.
Please read these terms carefully. If you do not agree with any part, refrain from using our website or services. Continued use signifies your acceptance of these terms.

 

Our objective is to provide accurate and reliable translation services using advanced AI technology. Please review these terms to understand your rights and responsibilities when using our services.

 

2. Definitions

 

The following definitions apply throughout these Terms and Conditions:

a) “Company”: Refers to LimeForest OÜ, operating under the brand name MyLingua.

b) “Website”: Refers to MyLingua.live, including all subdomains and related web pages.

c) “User”: Any individual or entity accessing or using our services, whether registered or unregistered.

d) “Services”: Refers to MyLingua’s text translation services powered by artificial intelligence technologies.

 

3. Use of Services

 

To access MyLingua’s translation services, users must create an account. The registration process requires users to provide accurate, current, and complete information, including the following:

a) Full Name: Enter your full name.

b) Phone Number: Enter your phone number.

c) Email Address: Enter your valid email address.

d) Password: Create a secure password.

 

Account Security: Users are responsible for maintaining the confidentiality of their account credentials and must report any unauthorized use immediately.

Compliance: By registering, users agree to abide by all relevant laws, these Terms and Conditions, and refrain from submitting any prohibited content.

 

4. Ordering Translations

 

Ordering translations is designed to be straightforward:

a) Text Submission: Users can upload text or input text manually for translation. Supported formats include : Word files and TXT files.

b) Language Selection: Users select source and target languages, which are displayed on our platform. Users are encouraged to confirm language availability before registering. For more detailed information about supported languages, please refer to our FAQ page.

c) Estimated Completion Time: Completion times vary by text volume and complexity, ranging from one hour for simple texts to 48 hours for complex projects.

d) Order Acceptance: The Company reserves the right to decline orders, including those with offensive or illegal content. Additionally, if the source text contains a language that is not supported by our platform, the order will be declined. For a full list of supported languages, please refer to our FAQ page.

When using the AI-powered automatic translation system, the user bears full responsibility for the content of the translated text, including its legality, appropriateness, and any consequences of its use. The Company does not assume liability for the content generated through its AI translation tools.

 

5. Payment

 

Payments must be completed in full before processing. Current pricing is available on our website, and users will be charged the displayed rate at the time of order placement. You can view the latest pricing details on our Pricing page.

The Company reserves the right to change its pricing at any time.

Payment Security: Secure payment processing is managed by our payment gateway provider, ensuring transaction safety.

Invoices and Receipts: After payment, users receive an electronic receipt detailing the transaction.

 

6. Quality of Translations

 

MyLingua delivers accurate translations powered by advanced AI and undergoes multiple levels of quality assurance.

 

Free Trial: Users may submit a text excerpt for a complimentary sample translation to evaluate service quality. For more detailed and up-to-date information, please refer to our FAQ page.

 

Users can report issues with translations to our support team. We will assess and address concerns as appropriate.

 

7. Refunds and Complaints

 

If users are dissatisfied, they may contact support within 14 days of receiving the translation.

 

Resolution Options:

a) Re-Translation: If valid, we may offer a re-translation at no additional cost, with delivery timelines dependent on word count.

b) Refund: If re-translation is not feasible, we may offer a partial or full refund based on issue severity.

 

8. User Content

 

Users retain ownership of all submitted texts. Submissions grant the Company a limited license to process content solely for providing translation services. Our Privacy Policy further details data confidentiality.

 

Prohibited Content: Users must ensure that submissions do not include illegal or sensitive information or violate any laws.

 

9. Limitation of Liability

 

The Company’s liability for any claim related to our services is limited to the amount paid by the user for the specific service.

 

User Responsibility: Users are responsible for ensuring the accuracy and appropriateness of their submissions. While we aim for accuracy, no translation service can guarantee complete precision, especially for complex texts.

 

10. Governing Law

 

These Terms are governed by Estonian law. Disputes fall under the exclusive jurisdiction of Estonian courts. Users are encouraged to contact support for resolution prior to seeking legal action.

 

11. Changes to Terms and Conditions

 

The Company reserves the right to modify these Terms and Conditions at any time. By registering for or using our services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions in their entirety. The latest revision date will always be displayed at the top of this document.

If you disagree with any part of the updated Terms, you should discontinue using our services.
 

12. Effective Date and Updates

 

All changes to these Terms become effective immediately upon publication. We do not provide direct notifications to users regarding updates. Therefore, it is your responsibility to periodically review this document to stay informed of any changes. Your continued use of our platform constitutes your acceptance of the most recent version of the Terms and Conditions.

 

13. Contact Information

 

If you have questions about these Terms, reach out via:

a) Email: [email protected]

b) Website Contact Form: Available on our website for submitting inquiries directly.

 

Our team is available during regular business hours to provide prompt and helpful support.

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