Terms & Conditions
Effective Date: September 13, 2025
1. Introduction
Welcome to MyLingua.live, a text translation service operated by LimeForest OÜ.
LimeForest OÜ is a registered company in Estonia, operating under the registration number 16415051, with its registered office located at Vesivärava tn 50-301, Harju maakond, Tallinn, Kesklinna linnaosa, 10152, Estonia.
By accessing and using our website and services, you agree to comply with these Terms and Conditions.
Please read these terms carefully. If you do not agree with any part, refrain from using our website or services. Continued use signifies your acceptance of these terms.
Our objective is to provide accurate and reliable translation services using advanced AI technology. Please review these terms to understand your rights and responsibilities when using our services.
2. Definitions
The following definitions apply throughout these Terms and Conditions:
a) “Company”: Refers to LimeForest OÜ, operating under the brand name MyLingua.
b) “Website”: Refers to MyLingua.live, including all subdomains and related web pages.
c) “User”: Any individual or entity accessing or using our services, whether registered or unregistered.
d) “Services”: Refers to MyLingua’s text translation services powered by artificial intelligence technologies.
3. Use of Services
To access MyLingua’s translation services, users must create an account. The registration process requires users to provide accurate, current, and complete information, including the following:
a) Full Name: Enter your full name.
b) Phone Number: Enter your phone number.
c) Email Address: Enter your valid email address.
d) Password: Create a secure password.
Account Security: Users are responsible for maintaining the confidentiality of their account credentials and must report any unauthorized use immediately.
Compliance: By registering, users agree to abide by all relevant laws, these Terms and Conditions, and refrain from submitting any prohibited content.
4. Ordering Translations
Ordering translations is designed to be straightforward:
a) Text Submission: Users can upload text or input text manually for translation. Supported formats include : Word files and TXT files.
b) Language Selection: Users select source and target languages, which are displayed on our platform. Users are encouraged to confirm language availability before registering. For more detailed information about supported languages, please refer to our FAQ page.
c) Estimated Completion Time: Completion times vary by text volume and complexity, ranging from one hour for simple texts to 48 hours for complex projects.
d) Order Acceptance: The Company reserves the right to decline orders, including those with offensive or illegal content. Additionally, if the source text contains a language that is not supported by our platform, the order will be declined. For a full list of supported languages, please refer to our FAQ page.
When using the AI-powered automatic translation system, the user bears full responsibility for the content of the translated text, including its legality, appropriateness, and any consequences of its use. The Company does not assume liability for the content generated through its AI translation tools.
5. Payment
Payments must be completed in full before processing. Current pricing is available on our website, and users will be charged the displayed rate at the time of order placement. You can view the latest pricing details on our Pricing page.
The Company reserves the right to change its pricing at any time.
Payment Security: Secure payment processing is managed by our payment gateway provider, ensuring transaction safety.
Invoices and Receipts: After payment, users receive an electronic receipt detailing the transaction.
6. Quality of Translations
MyLingua delivers accurate translations powered by advanced AI and undergoes multiple levels of quality assurance.
Free Trial: Users may submit a text excerpt for a complimentary sample translation to evaluate service quality. For more detailed and up-to-date information, please refer to our FAQ page.
Users can report issues with translations to our support team. We will assess and address concerns as appropriate.
7. Refunds and Complaints
At LimeForest OÜ, we are committed to delivering high-quality translation services.
However, if you are dissatisfied with the provided translation, you may contact our support team at [email protected] or through our website's contact form within 14 days of receiving the completed translation.
We will review your complaint promptly and work towards a fair resolution.
Please note that our refund policy is limited, as translation services are customized and non-tangible digital deliverables.
This means refunds are not guaranteed and are issued only under specific conditions outlined below.
By proceeding with your purchase, you acknowledge and agree to these terms, which are designed to prevent misunderstandings and disputes.
Conditions for Refunds and Returns
Since our services involve custom translations rather than physical goods, "returns" are interpreted as order cancellations or requests for revisions/re-translations. Refunds apply to monetary reimbursements. Eligibility is determined on a case-by-case basis, and we require detailed evidence of the issue (e.g., a comparison highlighting errors in the translation).
Refund Conditions:
a) Quality-Related Issues: If the translation contains verifiable significant errors, inaccuracies, or does not meet the agreed-upon specifications (e.g., language accuracy, tone, or formatting), and we cannot resolve it through re-translation, you may be eligible for a partial or full refund. The refund amount will be based on the severity of the issue: minor errors may qualify for a partial refund (up to 50%), while major failures could result in a full refund.
b) Non-Delivery: If we fail to deliver the translation within the agreed timeframe due to reasons within our control, a full refund may be issued.
c) Billing Errors: Full refunds will be provided for overpayments, duplicate charges, or errors in billing attributable to us.
d) Timeframe: All refund requests must be submitted within 14 days of delivery. Requests outside this window will not be considered.
Return (Cancellation or Revision) Conditions.
a) Re-Translation as an Alternative: For valid quality complaints, we prioritize offering a free re-translation instead of a refund. This will be performed by a different translator if requested, with delivery timelines based on the original word count (e.g., standard projects: 24-72 hours; large projects: up to 7 days).
b) Timeframe: Cancellation requests must be made as soon as possible. Post-delivery revisions must be requested within 14 days.
Limitations and Exclusions
To ensure transparency, please be aware of the following limitations on refunds and returns:
a) No Refunds for Accepted or Used Services: Once you accept the translation (explicitly or by not raising issues within 14 days), or if you download, use, share, or publish the content, no refunds or returns will be available.
b) Client-Responsibility Exclusions: Issues arising from inaccurate, incomplete, or unclear source materials provided by you are not eligible for refunds or re-translations. Similarly, changes in your requirements after processing begins (e.g., new scope, deadlines, or language adjustments) may require additional fees and are not refundable.
c) Partial Use or Minor Issues: If only part of the translation is unsatisfactory, we may offer a proportional partial refund or targeted revisions, but not a full one.
d) Force Majeure and External Factors: We do not provide refunds for delays or issues caused by events beyond our control, such as natural disasters, technical outages, or third-party disruptions.
e) No Automatic Refunds: All requests are subject to review, and we reserve the right to deny refunds if the complaint is deemed invalid (e.g., subjective dissatisfaction without evidence).
Refund Process
a) Submit your request with your order number, a detailed description of the issue, and supporting evidence.
b) We will respond within 3-5 business days. If approved, refunds will be processed to your original payment method within 5-10 business days.
c) For re-translations, we aim to resolve within the timelines mentioned above.
If you have questions about this policy, contact us before placing your order. This policy helps maintain fairness while protecting against potential disputes.
8. User Content
Users retain ownership of all submitted texts. Submissions grant the Company a limited license to process content solely for providing translation services. Our Privacy Policy further details data confidentiality.
Prohibited Content: Users must ensure that submissions do not include illegal or sensitive information or violate any laws.
9. Limitation of Liability
The Company’s liability for any claim related to our services is limited to the amount paid by the user for the specific service.
User Responsibility: Users are responsible for ensuring the accuracy and appropriateness of their submissions. While we aim for accuracy, no translation service can guarantee complete precision, especially for complex texts.
10. Governing Law
These Terms are governed by Estonian law. Disputes fall under the exclusive jurisdiction of Estonian courts. Users are encouraged to contact support for resolution prior to seeking legal action.
11. Changes to Terms and Conditions
The Company reserves the right to modify these Terms and Conditions at any time. By registering for or using our services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions in their entirety. The latest revision date will always be displayed at the top of this document.
If you disagree with any part of the updated Terms, you should discontinue using our services.
12. Effective Date and Updates
All changes to these Terms become effective immediately upon publication. We do not provide direct notifications to users regarding updates. Therefore, it is your responsibility to periodically review this document to stay informed of any changes. Your continued use of our platform constitutes your acceptance of the most recent version of the Terms and Conditions.
13. Contact Information
If you have questions about these Terms, reach out via:
a) Email: [email protected]
b) Website Contact Form: Available on our website for submitting inquiries directly.
Our team is available during regular business hours to provide prompt and helpful support.
