Terms & Conditions

                  1.             Introduction

Welcome to MyLingua.live, a text translation service operated by LimeForest OÜ. By accessing and using our website and services, you agree to comply with these Terms and Conditions. Please read these terms carefully. If you do not agree with any part, refrain from using our website or services. Continued use signifies your acceptance of these terms.

Our objective is to provide accurate and reliable translation services using advanced AI technology. Please review these terms to understand your rights and responsibilities when using our services.

                  2.             Definitions

The following definitions apply throughout these Terms and Conditions:
                  •               “Company”: Refers to LimeForest OÜ, operating under the brand name MyLingua.
                  •               “Website”: Refers to MyLingua.live, including all subdomains and related web pages.
                  •               “User”: Any individual or entity accessing or using our services, whether registered or unregistered.
                  •               “Services”: Refers to MyLingua’s text translation services powered by artificial intelligence technologies.

                  3.             Use of Services

To access MyLingua’s translation services, users must create an account. The registration process requires users to submit accurate, current, and complete information, including a valid email address and other specified information.

Account Security: Users are responsible for the confidentiality of their account credentials and must report any unauthorized use immediately.

Compliance: Users agree to abide by all relevant laws and refrain from submitting prohibited content.

                  4.             Ordering Translations

Ordering translations is designed to be straightforward:
                  •               Text Submission: Users can upload text or input text manually for translation. Supported formats include PDFs, Word files, PowerPoint presentations, Excel sheets, HTML, and TXT files.
                  •               Language Selection: Users select source and target languages, which are displayed on our platform. Users are encouraged to confirm language availability before registering.
                  •               Estimated Completion Time: Completion times vary by text volume and complexity, ranging from one hour for simple texts to 48 hours for complex projects.
                  •               Order Acceptance: The Company reserves the right to decline orders, including those with offensive or illegal content. Users will be notified of any refusal, and payments will be refunded if applicable.

                  5.             Payment

Payments must be completed in full before processing. Current pricing is available on our website, and users will be charged the displayed rate at the time of order placement. A link to the pricing page is here.

Payment Security: Secure payment processing is managed by our payment gateway provider, ensuring transaction safety.

Invoices and Receipts: After payment, users receive an electronic receipt detailing the transaction.

                  6.             Quality of Translations

MyLingua delivers accurate translations powered by advanced AI and undergoes multiple levels of quality assurance.

Sample Translation: Users may submit a text excerpt for a complimentary sample translation to evaluate service quality.

Users can report issues with translations to our support team. We will assess and address concerns as appropriate.

                  7.             Refunds and Complaints

If users are dissatisfied, they may contact support within 14 days of receiving the translation.

Resolution Options:
                  •               Re-Translation: If valid, we may offer a re-translation at no additional cost, with delivery timelines dependent on word count.
                  •               Refund: If re-translation is not feasible, we may offer a partial or full refund based on issue severity.

                  8.             User Content

Users retain ownership of all submitted texts. Submissions grant the Company a limited license to process content solely for providing translation services. Our Privacy Policy further details data confidentiality.

Prohibited Content: Users must ensure that submissions do not include illegal or sensitive information or violate any laws.

                  9.             Limitation of Liability

The Company’s liability for any claim related to our services is limited to the amount paid by the user for the specific service.

User Responsibility: Users are responsible for ensuring the accuracy and appropriateness of their submissions. While we aim for accuracy, no translation service can guarantee complete precision, especially for complex texts.

                  10.          Governing Law

These Terms are governed by Estonian law. Disputes fall under the exclusive jurisdiction of Estonian courts. Users are encouraged to contact support for resolution prior to seeking legal action.

                  11.          Changes to Terms and Conditions

The Company may modify these Terms at any time. Changes are effective upon publication, with the latest revision date indicated at the top of the document.

User Responsibility: Users should review the Terms periodically and discontinue use if they disagree with any updates. Continued use signifies acceptance of the latest Terms.

                  12.          Contact Information

If you have questions about these Terms, reach out via:
                  •               Email: [email protected]
                  •               Website Contact Form: Available on our website for submitting inquiries directly.

Our team is available during regular business hours to provide prompt and helpful support.

By implementing these clarifications, MyLingua aims to maintain clear, concise, and user-friendly Terms and Conditions for an optimal translation experience.