Privacy policy
Introduction
Welcome to MyLingua, operated by LimeForest OÜ. We are dedicated to safeguarding your privacy and ensuring that your personal information is managed in a secure and responsible manner. This Privacy Policy provides a detailed explanation of how we collect, use, disclose, and protect your personal data. By accessing and using our website and services, you consent to the practices described in this policy.
At MyLingua, we understand the importance of privacy and are committed to maintaining the trust and confidence of our users. This document will help you understand what information we collect, why we collect it, how we use it, and the steps we take to protect your data.
1. Information We Collect
To deliver and enhance our services, we collect various types of information from our users. This information helps us provide a personalized and efficient experience.
- Personal Information: When you register on our website or use our services, we may collect personal information such as your name, email address, phone number, and any other information you provide during registration or use of our services.
- Text Data: We collect the texts you submit for translation. These texts may contain personal or sensitive information, depending on their content.
- Usage Data: We collect information on how you access and use our services. This includes your IP address, browser type, operating system, referral URLs, and pages visited on our website.
MyLingua uses cookies and other tracking technologies to improve your experience on our website, analyze site traffic, and personalize content. By continuing to use our site, you consent to our use of cookies in accordance with this policy.
- What Are Cookies?
- Cookies are small text files that are stored on your device when you visit a website. They help us remember information about your visit, such as your preferred language and other settings, which can make your next visit easier and more useful to you.
- Types of Cookies We Use
- Essential Cookies: These are necessary for the website to function properly. They enable core functionality, such as security, network management, and accessibility. Without these cookies, certain services may be unavailable.
- Performance and Analytics Cookies: These cookies allow us to count visits and traffic sources to measure and improve the performance of our site. They help us understand which pages are the most and least popular and see how visitors navigate the site.
- Functional Cookies: These cookies enable the website to provide enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages.
- Targeting and Advertising Cookies: These cookies may be set through our site by our advertising partners. They may be used to build a profile of your interests and show you relevant ads on other sites.
- Managing Cookies
- You have the option to accept or decline cookies. Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer. However, please note that this may affect your experience on our site and limit some functionality.
- Third-Party Tracking Technologies
- In addition to our cookies, we may work with third-party companies who may use cookies or other tracking technologies to collect information about your online activities over time and across different websites or platforms. This information is used to provide analytics and improve our services.
- Updating Your Preferences
- At any time, you can manage your cookie preferences through your browser settings or by using any cookie consent management tools provided on our website. For more detailed instructions on how to manage or disable cookies, please consult your browser’s help documentation.
3. How We Use Your Information
The information we collect serves multiple purposes aimed at improving your experience and ensuring the efficient operation of our services:
- Providing Services: The primary use of your information is to process and complete your translation orders. This includes:
- Customer Support: Accessing your information to address any inquiries, issues, or support requests efficiently.
- Improving Services: We continuously strive to enhance our website and services. Your information helps us to:
- Usage Analysis: Understand how you interact with our services, allowing us to identify trends and areas for improvement.
- Service Enhancements: Make informed decisions on how to improve functionality, user experience, and service offerings based on usage data.
- Communication: We use your contact information to keep you informed about:
- Security: Protecting your data and our systems is a top priority. We use your information to:
- Detect and Prevent Fraud: Monitor for suspicious activity and take preventive measures.
- Address Technical Issues: Identify and resolve any technical problems that may arise to ensure the smooth operation of our services.
4. Data Sharing and Disclosure
Protecting your privacy is our highest priority at MyLingua. We strictly do not sell or rent your personal data to any third parties. However, certain circumstances require us to share information to enhance our services, meet legal requirements, or support business transactions. These situations include:
• Service Providers: To maintain a secure and functional website, we collaborate with payment gateway providers and payment processors, allowing smooth transactions. These providers may have limited access to your data solely for necessary operational purposes. We enforce rigorous security protocols to ensure your information is handled safely and kept confidential.
• Legal Requirements: In specific situations, we may be legally obligated to disclose certain data, such as:
• Compliance with Laws: We may share information as needed to comply with applicable laws, regulations, legal processes, or requests from regulatory bodies.
• Protection of Rights: We may disclose information to protect MyLingua’s rights, property, or safety, as well as that of our users or the public, as legally required or allowed.
• Business Transfers: In the event of a business transaction like a merger, acquisition, or asset sale, your personal data may be transferred to the acquiring organization. We will ensure the entity receiving your information is bound by this Privacy Policy or a comparable policy that guarantees a similar level of data protection.
Our commitment is to remain transparent about when and how we might share your information, with a strong focus on protecting it.
5. Data Security
MyLingua is deeply committed to the security of your personal information. We use a comprehensive security framework to protect your data from unauthorized access, changes, disclosures, or destruction. Our security practices include:
• Encryption: We apply state-of-the-art encryption protocols to secure your data during transmission and storage. This ensures your information remains protected both as it travels across the internet and when stored on our servers.
• Secure Servers: Our data is stored on secure servers within controlled environments featuring robust security measures, such as physical security, firewalls, and intrusion detection systems, to prevent unauthorized access.
• Access Controls: We have strict access controls, allowing only authorized personnel to handle your data. Access is granted based on specific job roles and responsibilities, and our employees receive regular training on the importance of data privacy and security.
Our goal is to protect your personal information with the highest level of integrity and security.
6. Data Retention
We are committed to retaining your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. Our data retention practices are designed to comply with legal obligations and support our business operations:
- Retention Periods: The specific retention period for your personal information depends on the type of data and the purpose for which it was collected. Generally, we retain your information for as long as you maintain an active account with us and for a reasonable period thereafter to address any post-service inquiries or issues.
- Legal Compliance: We retain your data to comply with applicable laws and regulations. This includes fulfilling tax, accounting, and financial reporting obligations, as well as responding to lawful requests from governmental authorities.
- Dispute Resolution: Your personal information may be retained for a period necessary to resolve any disputes or claims that may arise. This ensures that we can adequately address and resolve any issues that might occur after the termination of our services.
- Enforcement of Agreements: We retain data to enforce our agreements and protect our legal rights. This includes retaining information necessary to support our contractual obligations, Terms of Service, and any other agreements we have with you.
- Data Deletion: Once the retention period has expired, and there is no longer a legitimate need to retain your personal information, we will securely delete or anonymize the data. This ensures that your information is no longer identifiable and cannot be linked back to you.
By implementing these data security and retention practices, we aim to ensure that your personal information is protected throughout its lifecycle, from collection to disposal. If you have any questions about our data security measures or retention practices, please feel free to contact us.
7. Your Data Protection Rights
You have the following data protection rights:
- Access: You have the right to request copies of your personal information.
- Correction: You have the right to request that we correct any information you believe is inaccurate or incomplete.
- Deletion: You have the right to request that we delete your personal information under certain conditions.
- Objection: You have the right to object to our processing of your personal information under certain conditions.
- Restriction: You have the right to request that we restrict the processing of your personal information under certain conditions.
- Data Portability: You have the right to request that we transfer the data that we have collected to another organization or directly to you under certain conditions.
8. Extra-EEA Transfers of Personal Data
MyLingua may need to transfer personal data to non-EEA countries when working with trusted service providers, hosting services, or technical partners who assist in delivering, maintaining, and securing our platform. Data transfers are protected through the adoption of SCCs approved by the European Commission.
MyLingua is committed to handling your personal data responsibly and securely, only using it for the purposes outlined in our Privacy Policy. Regardless of where your data is processed, you retain the right to access, update, delete, or restrict the processing of your personal data.
9. Strong Customer Authentication
To ensure the security of transactions on MyLingua's platform and to comply with regulatory requirements, our payment processor implements Strong Customer Authentication (SCA) for payments and access to specific services. SCA is a security protocol that adds an additional layer of authentication to verify the identity of our customers during certain transactions, in line with the European Union's Payment Services Directive (PSD2).
MyLingua takes all necessary measures to ensure that data collected for authentication purposes is handled in compliance with our Privacy Policy and applicable regulations. Personal data used during authentication is securely processed and stored to maintain the integrity and confidentiality of our customers' information.
10. PCI DSS Compliance
MyLingua takes the security of your payment information seriously. To ensure safe handling of cardholder data, our payment gateway and payment processor comply with the Payment Card Industry Data Security Standard (PCI DSS), a set of security standards designed to protect card information during processing, transmission, and storage.
- Encryption: All card transactions are encrypted, ensuring sensitive data is protected during transmission.
- Regular Audits and Monitoring: Our payment gateway and payment processor conduct regular security assessments, monitor systems for suspicious activities, and implement updates to stay compliant with PCI DSS standards.
- Secure Storage: MyLingua does not store sensitive card information beyond what is necessary for processing transactions. Any stored data is secured and managed according to PCI DSS protocols.
By using MyLingua’s services, you can be confident that your payment information is handled in a secure and PCI DSS-compliant environment.
11. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Email: [email protected]
By using our website and services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.
